Can't log into a specific sim (error code 23)

Discussion in 'Support' started by Vogue, Mar 5, 2017.

  1. Vogue

    Vogue New Member

    I can use all my other sims except my main one, please help - thank you :)
  2. Sunny

    Sunny New Member

    Submit a ticket here--> I had the same problem and Maria fixed it in no time! Good luck~
    Last edited: Mar 6, 2017
  3. BSNA

    BSNA New Member

    that url isn't even real. wtf?
  4. mrpenguinb

    mrpenguinb Active Member

    Highlight the link (it's not a hyperlink) and right click, select "Go to"
    Make sure that there is no
    "www." because it sometimes doesn't want to work the way you want it too. :mad:

    EDIT: There is a new link to FreeSO support + More, located at:
    Last edited: Jul 1, 2017
    HoneyZa likes this.
  5. Sunny

    Sunny New Member

  6. HoneyZa

    HoneyZa New Member

    I did that and it say this site can't be reached. T^T
  7. mrpenguinb

    mrpenguinb Active Member

    Welp, I do not know where the support website went.... Sorry about that :( The ticketing system has instead been replaced with the discord channel for the official FreeSO project.
    Main Page for all Links relating to FreeSO:
    Discord Invitation Link (present on the previous link!):
    + More links and etc.
  8. Alonzo

    Alonzo Active Member

    If something happens, where you can only use 1 sim, just wait for the server to restart and your issue will be resolved, usually.
  9. taven brunette

    taven brunette New Member

    happend to all 3 of mine
  10. Raeven

    Raeven Well-Known Member

    When one of your sims gets stuck on a lot do NOT try with your other sims. The problem lies with the lot, not your sim and any/all sims trying to enter the lot will be stuck.

    Once the server is restarted, the lot is usable again and all Sims that were stuck there are available again.
    Alonzo likes this.
  11. tamoooka

    tamoooka New Member

    It happens now a lot of times. Do you know when is the server restarting usually?
  12. Raeven

    Raeven Well-Known Member

    There is currently no schedule for server restarts.
    You can ask for your sim to be freed from a stuck lot in the support channel at the discord server. This will not fix THE LOT (so do not return to it) but will allow you to play your sim on other lots.
    If you have not joined the discord server yet, you'll find link to do so at

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