Launcher cannot install The Sims Online

Discussion in 'Support' started by Evangelin AC, Mar 31, 2020.

  1. Evangelin AC

    Evangelin AC New Member

    Error: Installation Failed. Problems with connection / network.
    I cant download The Sims Online with Launcher. Please Help!


    Attached Files:

    zero35 likes this.
  2. ChRz00

    ChRz00 New Member

    I have the same problem ... I tried to download it four times and I don't know what to do. if anyone can reply i would appreciate it

    Tengo el mismo problema ... intenté descargarlo cuatro veces y no sé qué hacer. Si alguien puede responder se lo agradecería.
    zero35 likes this.
  3. zero35

    zero35 Active Member

    same problem
  4. Brittik

    Brittik New Member

    I had that problem and I think it was due to bad internet or something? When I switched to my mobile data it got past that point but now I'm stuck with another problem so who knows ¯\_(ツ)_/¯
  5. SRuejas

    SRuejas New Member

    Hi all,

    I just made this account since I was so pumped up to play FreeSO, but I'm currently experiencing the same issue

    I don't know if it has something to do with it, but the "builds" section in the Download FreeSO page in the main site isn't working either (I've read that there may be the TSO files required for installation).

    I'll keep trying and let you know if it gets fixed (maybe it is a host problem), and thanks in advance if any of the developers (or someone with knowledge about this) shows up to clarify what the matter may be

  6. Junpitar

    Junpitar New Member

    I'm having the same problem ㅠㅠ
  7. princeshinobi

    princeshinobi New Member

    Same problem here, glad I'm not the only one - here's hoping it gets sorted because I really want to try it out.
  8. Azurette

    Azurette New Member

    same problem~
  9. lacey

    lacey New Member

    having the same problem as well! I've reinstalled numerous times and it has yet to work. my internet isn't that terrible so i don't understand why it's not working properly :/
  10. princeshinobi

    princeshinobi New Member

    I got a notification from the launcher saying, "If you're having issues installing The Sims Online, please update your launcher to 1.7.3 when available (you'll be notified)"
    So guess now we just have to wait. :)
  11. SRuejas

    SRuejas New Member

    Yes, I got the same message, and now the FreeSO download page has a "forbidden" error, so they're probably updating the launcher to 1.7.3, it'll be just a matter of time

    EDIT: Currently updating to 1.7.3. The first item in the changelog is "Changed TSO download source", so it should start to work anytime now (In my case I'm still getting the error but it's not immediate like before, now it looks like the installer is actually "trying" to download the files, probably I'm still too early)

    EDIT 2: Changed the folder and now it's downloading slowly but surely, thanks guys!
    Last edited: Apr 23, 2020
    princeshinobi likes this.
  12. princeshinobi

    princeshinobi New Member

    I updated my launcher (it's available now) and it looks like my download of The Sims Online is going well so far. Think it might be fixed. :D
    SRuejas likes this.
  13. lacey

    lacey New Member

    with the update, mine has installed successfully!! excited to play!! :)
  14. Jools

    Jools New Member

    I'm having this problem now, how do I fix it?
  15. Tomas

    Tomas New Member

    In my case it was solved by changing my WiFi receiver on my pc for a faster one, therefore the problem is the internet, try doing the same or connecting your pc to the wifi router using a network cable (ethernet cable) or if you have one laptop bring it as close as possible to the wifi signal or also connecting it to the wifi router with the network cable

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