Unable to Enter City

Discussion in 'Support' started by Elz, Oct 25, 2017.

  1. Elz

    Elz New Member

    Hello,
    I am running Windows 7 with Net Framework 4.5. (Net Framework 4.6 is not supported). I have installed the programs, registered, and created my sim. When I try to enter Sunrise Crater, I crash at 57% every time. I tried switching to DirectX, but that gave me a long error message when I tried to launch. I'm so close...any ideas on what I could try?
  2. Alonzo

    Alonzo Active Member

    Post the error message you get here.
  3. Elz

    Elz New Member

    When I try to enter using OpenGL, I just get the standard Windows message "FreeSo has stopped working." On my next attempt, I get this:
    upload_2017-10-25_18-50-51.png

    When I try using Direct X, I don't even get to the login screen and get the error message below.
    upload_2017-10-25_18-52-16.png
  4. Alonzo

    Alonzo Active Member

    You can try completely reinstalling just "FreeSO."
  5. Elz

    Elz New Member

    Thanks,
    I tried that twice after getting your message last night. Unfortunately, it didn't help. After that I tried reinstalling TSO. When that didn't work today, I tried repairing the .NET framework. Nothing makes any difference.
  6. RHY3756547

    RHY3756547 FreeSO Developer Staff Member Moderator

    Looks like your graphics card is probably too old to run the game. It's crashing before rendering the city, and that directx exception indicates a lack of support.
  7. Elz

    Elz New Member

    That could very well be. It is a pretty old computer. Thanks for the feedback.

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