Having issue logging in

[kickout29]

Despite entering my credentials correctly the login screen displays an error box saying they're incorrect.

 

[Becky with the good hair]

That means you are banned

 

[HoneyZa]

Do you have any capital letter in your name? If yes try this: fill out with small letter when you try to login.

 

[Alonzo]

Did you play 2 sims at once???